1. Service delivery
Wedlik primarily facilitates or coordinates service-based assistance. Delivery may consist of digital communication, confirmation, coordination, documentation, remote support or completion of the agreed service requirement. The expected delivery method and timeline are confirmed before payment.
2. Physical returns
Standard service fees do not involve the sale of physical goods; therefore, a conventional product return is generally not applicable. Where a confirmed request includes a physical item supplied by a third party, the specific return conditions will be disclosed before payment and may depend on that supplier’s lawful policy.
3. Cancellation before work starts
A customer may cancel before Wedlik begins material work or incurs an approved third-party cost. In that case, the amount paid to Wedlik for the cancelled service is generally eligible for a full refund.
4. Cancellation after work starts
Where work has started, the refund may be reduced by the value of work already performed and any non-recoverable cost that the customer approved or that was clearly disclosed in advance.
5. Completed services
A completed and accepted service is normally non-refundable. A customer may still report a material error, non-delivery or substantial difference from the confirmed scope within 7 calendar days of completion.
6. Duplicate or incorrect payment
Verified duplicate payments or amounts collected in error are eligible for refund to the original payment method, subject to payment-provider processing requirements.
7. Refund request process
Send the customer name, phone number, transaction reference, request details and reason to wedlikinfo@gmail.com or WhatsApp 0339-2549583. We may request reasonable evidence to review the claim.
8. Review and processing time
Wedlik aims to acknowledge a refund request within 2 business days. Approved refunds are initiated within 7 business days. The customer’s bank or payment provider may require additional time to credit the amount.
9. Service cancellation by Wedlik
Wedlik may cancel and refund a request if it is unavailable, prohibited, unsafe, based on inaccurate information, affected by an operational issue or cannot reasonably be completed as agreed.
10. Payment method
Refunds are normally issued to the original payment method. Cash or third-party transfers are not used unless required by law or agreed for a documented operational reason.